Help & Support

Need help with Ivyverse? Write to us at ivyverseapp@gmail.com and we'll get back to you as soon as we can, usually within 2 days.

Precisa de ajuda? Escreva para ivyverseapp@gmail.com. Respondemos em português também.

Common questions

I forgot my password

On the log in screen, tap Forgot password? and enter your email. We'll send you a 6-digit code to choose a new password. If the email doesn't arrive in a few minutes, check your spam folder.

I didn't get my sign-up code

Check your spam or promotions folder for an email from Ivyverse (hello@ivyverse.app). You can also tap Send a new code in the app.

Ivy can't hear me

Open your phone's Settings, find Ivyverse, and turn on Microphone. Then find a quiet spot and try again.

Ivy said it was too noisy

No problem! You start at Beginner, and you can chat with Ivy again later from a quieter place.

How do I switch the language I'm learning?

Go to Profile, then Settings, then Course. Your place in each course is saved, so you can switch back any time.

Did I lose my progress on a new phone?

No. Your progress is saved to your account. Log in with the same email and it comes back.

How do I delete my account?

In the app, go to Profile and tap Delete account at the bottom. This permanently deletes your account, progress, friends and streaks. You can also email us from the address on your account and we'll delete it for you.

How do I turn off reminders?

Open your phone's Settings, find Ivyverse, then Notifications, and turn them off.

Something isn't working

Email us at ivyverseapp@gmail.com with a short description and, if you can, a screenshot. Tell us your phone model too. It helps us fix it faster.